Privacy Statement

Updated February 11, 2017

ThinAir Labs Online Privacy Statement

When it comes to your information, ThinAir Labs , and its employees (“ThinAir Labs”, “we”, “us”) are committed to transparency and choice. We protect your privacy, so that you can focus on achieving your goals. This Statement is designed to let you know what information we collect about you on our websites (“Your Information”) and how we use that information in accordance with our mission to make the world a safer place.

What This Statement Covers

This Statement only applies to the personal information we collect through our websites and does not apply to information collected by or in connection with your use of our products and services.

Information We Collect

When you visit our websites, we may collect or ask you to provide certain information in order to help us manage our relationship with you. This information may include: Contact details, such as name, mailing address, email address and phone number; job title; company name; Shipping and billing information, including credit card and payment information; Your transaction history; Information you provide to us to receive technical assistance or during customer service interactions via email, chat, telephone, or any other method; Information about other people that you may provide to us with any program or services including Refer-a-Friend; Information about your computer or device, including browser type and settings, IP address, operating system and traffic data relating to your Internet connection; and ThinAir Labs product performance data and information about how you use our products and services.

How We Use Your Information

We may use Your Information to: Create and manage your ThinAir Account; Verify your identity and entitlement to products or services, when you contact us or access our services; Provide commercial quotes for our products and services; Process your purchase transactions; Update you on the status of your orders; Allow you to register products or services you purchase; Manage your subscriptions; Provide you with technical and customer support; Subscribe you to a newsletter, send product updates or technical alerts; Communicate with you about and manage your participation in contests, offers or promotions; Solicit your opinion or feedback, provide opportunities for you to test software; Research and implement product improvements and product updates; Evaluate and improve the quality of our products, services and websites; Allow you to Refer-a-Friend who may be interested in our offerings, as permitted by law; Provide you with a customized experience when you visit our websites; Allow interoperability within our applications; Secure our systems and applications; Allow for the provisioning of services; and Enforce our legal rights or comply with legal requirements.

Marketing Messages

In addition to the purposes described above, we may, in compliance with applicable consent requirements, use Your Information to provide you with advertisements, promotions and information about products and services tailored to you and your needs. This may include using demographic data or trend data provided by third parties, where permitted. Contact details, including phone numbers and email addresses, may be used to contact you. If you do not want us to use Your Information in this way, you can simply choose not to provide it on the webpages and/or forms with which we collect Your Information. Please note that this may involve un-checking a box. You can also exercise this right at any time by unsubscribing from promotional emails.

Interest-Based Ads

We may provide information about your interests in our products to third parties for the purposes of serving you more relevant ads. Where we provide you with interest-based ads on a site other than our own, we do not track your other activities on that site. If you click on our ads, we will know only the domain you came from. For more information, please see the Tracking Technologies & Do-Not-Track section below.

Information From Third Parties

Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you in order to provide you with a better experience, determine your interest in our products or improve the quality of our offerings.

ThinAir Labs Website or Social Networking Sites

We operate blogs, websites and related information services, to better assist you in using our products and services, discussing technical issues and sharing your experiences. You should be aware that any information you provide in these public forums will not be kept confidential, as it may be read, collected and used by others who access them. To request removal of Your Information from any forum, contact us using the information provided below. In certain circumstances, we may not be able to remove Your Information, in which case we will let you know why. Your use of these other services may be subject to additional terms and conditions.

Tracking Technologies & Do-Not-Track Cookies

A cookie is a commonly used automated data collection tool. Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open, in order to make websites work, or work more efficiently. We and our partners may use cookies, web beacons, pixel tags, scripts or other similar technologies on our websites or emails to, among other things: Tailor information presented to you based on your browsing preferences, such as language and geographical region; Collect statistics regarding your website usage; Provide us with business and marketing information; and in some cases, to enable a third party to deliver future advertising for our products and services to you when you visit certain websites owned by third parties. We use different kinds of cookies: Essential cookies are necessary to provide you with services and features available through our websites. Without these cookies, services you may need, such as shopping carts or e-billing, cannot be provided. Analytics or customization cookies collect information that is either used in aggregate form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customize the website for you. Advertising cookies and tracking scripts are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly delivered and, in some cases, featuring ads based on your interests. To opt-out of cookies used for online advertising provided directly by and other companies, please visit the DAA opt-out site or the NAI opt-out site at, or for those in Europe, the EDAA opt out site at If you do not wish to receive cookies you may be able to refuse them by adjusting your browser settings to reject cookies. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser. We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality. We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.


There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal. Please note that our websites may not recognize or take action in response to DNT signals from Web browsers. At this time, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals. For more detailed information about cookies, Do-Not-Track and other tracking technologies, please visit and

Third Party Data Collection

This may also include cookies placed by third parties, to deliver tailored information and content which may be of interest to you, such as promotions or offerings, when you visit third party websites after you have left our websites. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we disclose with them any personal information about you.

Social Media Features and Widgets

Our websites may include social media features, such as Facebook’s “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our site. These features are usually recognizable by their third party brand or logo and may collect your IP address, which page you are visiting on our websites, and set a cookie to enable the feature to work properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

How We Disclose Your Information

We do not sell, lease, rent or give away Your Information. We only disclose Your Information as described below, within our group of companies, with our partners, with service providers that process information on our behalf and with law enforcement. Processing is only undertaken for the purposes described in this Statement. If we disclose Your Information, we require those we disclose it with to comply with adequate privacy and confidentiality requirements, and security standards.


We may provide Your Information to our partners for the sole purpose of allowing them to conduct ThinAir Labs business. Our partners go through a certification process and only after that are they authorized to promote and sell our products and services. Our partners may use Your Information to communicate with you and others about ThinAir Labs products or services. If you do not wish to receive promotional emails from our partners, you can unsubscribe directly in the footer of the partner’s email to you.

Service Providers Processing Data On Our Behalf

We may use contractors and service providers to process Your Information on our behalf for the purposes described in this Statement. We require service providers to keep information secure and confidential and we do not allow our data processors to disclose your information to others without our authorization, or to use it for their own purposes. However, if you have an independent relationship with these service providers their privacy statements will apply.

Law Enforcement

In certain instances, it may be necessary for ThinAir Labs to disclose Your personal information to government officials or otherwise as required by applicable law. No personal information will be disclosed to any law enforcement agency or governmental agency except in response to: A subpoena, warrant or other process issued by a court of competent jurisdiction; A legal process having the same consequence as a court-issued request for information, in that if ThinAir Labs were to refuse to provide such information, it would be in breach of local law, and it or its officers, executives or employees would be subject to liability for failing to honor such legal process; Where such disclosure is necessary for ThinAir Labs to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered; A request for information with the purpose of identifying and/or preventing credit card fraud; or Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.

Transfer Among ThinAir Labs Entities

We are a global company and, as such, we process information in many countries. To conduct our business, and in accordance with this Statement, Your Information may be transferred to ThinAir Labs in the United States, or to subsidiaries of ThinAir Labs. All transfers will occur in compliance with data transfer requirements of applicable laws and regulations. In the process of continuing to develop our business, we may acquire subsidiaries or other business entities. As a result of such transactions, and for the purpose of maintaining a continued relationship with you, we may transfer Your Information to a related affiliate. If we are involved in a reorganization, merger, acquisition or sale of our assets, Your Information may be transferred as part of that deal. We will notify you of any such deal and outline your choices in that event.

How We Protect Your Information

We have taken appropriate technical and organizational security measures to protect Your Information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include: Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your information. Technology safeguards, like the use of anti-virus and endpoint protection software, encryption, and monitoring of our systems and data centers to ensure that they comply with our security policies. Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect Your Information. Our organizational privacy policies and standards also guide our handling of Your Information.

Storage of Your Information

The information we collect from you may be stored on servers in the United States and anywhere ThinAir Labs or our vendors operate.

Our websites may contain links to other websites, which are owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We are not responsible for the content or privacy practices of websites that are owned by companies that are not ThinAir Labs. Our websites may also link to co-branded websites that are maintained by ThinAir Labs and one or more of our business partners, who are collecting Your Information pursuant to their own privacy practices. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.

Children’s Privacy

Our site is not directed to, nor do we knowingly collect information from, children under the age of 13.

Managing Your Information

We retain Your Information for as needed to provide you services. We also retain and use Your Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store Your Information for as long as is necessary for the purpose for which we collect it.

Accessing, Updating or Correcting Your Information

Under certain circumstances, you may be able to request the removal of inaccurate or incorrect information we have about you. We will respond to requests to access or delete Your Information within 30 days. If you are a California resident under the age of 18, you may be permitted to request the removal of certain content that you have posted on our websites. To make such a request, please contact us.

Contact Us

If you have questions or concerns about your privacy, please: Write to us: ThinAir Labs – Privacy Team, 777 High Street, Palo Alto, CA 94301. Email us:

Changes to This Statement

We reserve the right to revise or modify this Statement. In such event, we will archive the previous Statement and make it available on request.